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At FamousJackets.com we have a 21 working days Returns & Exchange policy that starts the day the item is received by our customers.
So if you are dissatisfied with your purchase for whatever reason, you could send the item back to us within 21 days of receiving it however we would like our buyer to adhere to certain terms and conditions for returns and exchange that are described below.
Our experience of online sales since 2009 suggests that over 80% of the returns are due to wrong size selection from the customer. This is a very usual and common mistake as buying a clothing item over Internet is not something that's easy and that is the reason we always urge our buyers and even suggest them to buy strictly according to our mentioned size chart to avoid any inconvenience later on.
An exclusive size chart is mentioned at the website for that matter that's also available at every product page.
Following is our Returns & Exchange Policy:
RETURN & EXCHANGE:
Please follow the steps below for returns and exchange:
Please observe following guidelines for returns:
Our returns address is in United States, so buyers from US, Canada would have to pay $25 towards replacement shipping and buyers from UK, Europe and Australia would have to pay between $25 to $40, depending upon the location they live in.
Refunds will be issued in the same mode as the first time payment.
Following are the options for refund:
We inform you that custom size items, Items on discount or Sale are non-returnable and non-refundable.
EXCLUSION TO THE POLICY
Custom-Made, Discounted and On Sale items
However if a custom made item needs to be altered, we could do it for FREE while buyer pays for both way shipping charges. Again this is not applicable for discounted/promotional items.
Cost of shipping may not be refunded for discounted or promotional items unless a faulty item is received by the buyer.
Mind change or wrong size selection refunds will be issued after deducting actual shipping costs.
Please contact us at sales[@]famousjackets.com for further information at sales[@]famousjackets.com